A2Z understand that if your ICT fails, your establishment can grind to a halt. We also understand that there are a few key factors which affect your system's reliability:

• Correct installation and configuration
• Preventative maintenance
• Comprehensive service contract

Service+ Advantage contracts consist of:

• Telephone and email support 8am - 7pm, 7 days a week including cover for public holidays.
• Secure, remote administration 8am - 7pm, 7 days a week including cover for public holidays.
• Periodic dial-in to update for example, anti virus software.
• Guaranteed 2 hour response time.
• Guaranteed on-site 4 or 8 hour fix or replacement hardware support.
• Quarterly on-site preventative maintenance checks.

Benefits of Service+ Advantage

• Dedicated account manager - Our highly trained account managers can deal with enquiries from printer cables through to network migrations allowing for a single point of contact for your requirements.
• Remote administration out of normal business hours allows your systems to be maintained or repaired without affecting your business continuity.

Additions

24 hour, 365 days per year remote administration. Guaranteed 2 hour on-site technical assistance. Monthly or more frequent preventative maintenance checks.